Crisis situations in social media can include be negative comments by trolls or customers, legal issues and bad press.
A crisis situation can be much more troubling if you don't already have a crisis management plan in place. You may panic, and even respond in a matter that will make the situation worse.
There is not always a one size fits all solution. Every situation has to be handled according to what is happening. I can help your team put together the crisis management plan that best suits you, so that you are prepared for crisis situations.
If you don't have a plan and you’re in a crisis I can still help to quickly resolve issues. Don't hesitate to call us, I will do everything I can to solve the problem so you can move forward with your business.
Some crisis situations may require legal advice or representation. I cannot replace a lawyer, but I can assist and work with your legal team on matters.
Having experience handling many crisis management situations, I can help you plan and manage the problem.
If you are currently in a crisis situation, don't panic or overreact, pick up the phone and call me and I will help guide you in the right direction.