Crisis situations in social media can include be negative comments by trolls or customers, legal issues and bad press.
A crisis situation can be much more troubling if you don't already have a crisis management plan in place. You may panic, and even respond in a matter that will make the situation worse.
There is not always a one size fits all solution. Every situation has to be handled according to what is happening. We can help your team put together the crisis management plan that best suits you, so that you are prepared for crisis situations.
If you don't have a plan and you’re in a crisis we can still help to quickly resolve issues. Don't hesitate to call us, we will do everything we can to solve the problem so you can move forward with your business.
Some crisis situations may require legal advice or representation. We cannot replace a lawyer, but we can assist and work with your legal team on matters.
Having experience handling many crisis management situations, we can help you plan and manage the problem.
If you are currently in a crisis situation, don't panic or overreact, pick up the phone and call us and we will help guide you in the right direction.
Everything you discuss with us is confidential.