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Client Satisfaction Survey 2024

case study survey

In 2024, Jeff Social Marketing conducted a client satisfaction survey to evaluate the effectiveness of its services and gain insights into client experiences. The survey, conducted anonymously, was sent to the company’s email subscriber list, and responses were received from ten participants. Below are the key findings and insights from the survey:

Overall Experience with Jeff Social Marketing

Clients expressed overwhelmingly positive experiences with Jeff Social Marketing, citing professionalism, care, and satisfaction with services provided.

  • Sample Client Feedback:
  • “I had an amazing experience with Jeff Social Marketing.”
  • “Professional service with the right amount of care.”
  • “I have recommended Jeff Social Marketing and would continue doing so.”

Communication and Support

Clients rated communication and support highly, with 90% scoring a perfect 10/10 and the remaining 10% scoring 9/10. These scores highlight the effectiveness of the team in maintaining clear and supportive communication throughout projects.

survey chart
How satisfied are you with the communication and support provided by Jeff Social Marketing? – Survey results

Services Utilized

Clients used a wide range of services provided by Jeff Social Marketing:

  • Website Development: 80%
  • Website Design: 70%
  • Website Hosting: 80%
  • SEO: 50%
  • Social Media Marketing: 30%
  • Pay-Per-Click Advertising: 20%
  • Press Release Distribution: 60%
survey results
Which of our services have you used? Select all that apply – Survey results

Satisfaction with Services

The overall satisfaction rating averaged 9.80 out of 10, showcasing a high level of client approval for the services delivered.

survey results
How would you rate your satisfaction with the services provided? – Survey results

Likelihood to Recommend

When asked how likely they were to recommend Jeff Social Marketing to a friend or colleague, 80% rated it 10/10, and 20% rated it 9/10, reflecting strong client advocacy for the brand.

survey results chart
On a scale of 1 to 10, how likely are you to recommend Jeff Social Marketing to a friend or colleague? – Survey results

Impact on Businesses

Clients provided compelling examples of how Jeff Social Marketing’s services positively impacted their businesses.

  • Enhanced website performance and aesthetics:
    • “Our website is much better than it was before in terms of aesthetics, speed, SEO, increased visitors, and user-friendliness on the part of staff who are updating content.”
  • Improved visibility and rankings on Google:
    • “Our site ranks much higher (SEO).”
    • “My company is slowly getting known on Google.”
  • Positive client feedback and seamless support:
    • “The website design is exactly what I envisioned, and the support and feedback from customers are great.”

Conclusion

The survey demonstrates that Jeff Social Marketing has built a strong reputation for professionalism, excellent communication, and impactful services. High satisfaction rates and client testimonials confirm the company’s commitment to helping businesses succeed online.